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Esports customer service and payments analyst

Esports customer service and payments analyst

We are growing and in search for another customer service representative with payment analyst responsibilities who wants to be a part of democratising the booming esports industry.

What you’ll do

This is a broad role where you will be shifting between three different focus areas:

Payments - This is a crucial part that flows through our whole company. Here you make sure to investigate, control and approve payments to our end users, according to G-Loot’s compliance policy.

Email support - With a proactive approach you will have close communication with our end users about potential issues and manage incoming support tickets.

Esport operations - Our mobile platform hosts different games and online tournaments. Your role is to administer and schedule these the best way possible.

These responsibilities require close collaboration with your team, located in Stockholm. Apart from regular office programs, Zendesk and G Suite, you will be working with company specific custom built systems and interfaces. You will get the appropriate training in-house by your team.

This is a full-time position located in central Stockholm, with start as soon as possible.

Who we believe you are

We believe you are motivated by problem solving and love to investigate until you find a solution.

This is an administrative role and in order to succeed it’s crucial that you have a systematic and structured way of working. Thoroughness is very important since you are managing transactions and payments of our users. We would love if you’re a gamer or into the esports industry, but it’s not a requirement - as long as you’re curious!

 Requirements:

  • You are fluent in English, both written and oral.
  • You either have a business related degree or 1-2 years of experience working in finance, banking, logistics or the equivalent.


Perks of joining us

At G-Loot we believe it’s a team effort to build really great esports products. We’re a tight team that loves to challenge each other, and share a vision on making esports available for everyone.

  • Work in a startup culture that live and breathe esports, where you will be growing our platform for the latest games.
  • Enjoy being apart of a fast-paced and creative environment, where AW's and esports tournaments are a part of our everyday life.
  • Health benefits and pension.
  • Great potential for personal growth.
  • Hack Days - we want to learn from each other, and value a knowledge-sharing culture.

 We look forward to your application!

Please send your CV and Cover letter in English. 

Let us know what excites you about this position.

 

Our mission

G-Loot, with our brands GLL and TopDeck, enables gamers across the world to compete in skill-based games they already love and play. Through our unique online platform we host fun and exciting esports tournaments in some of the worlds biggest game titles on both PC and Mobile. In 2017 we launched GLL, Global Loot League, which is a broadcasted global esports league for PUBG.

Today we are the world’s first cross-platform company in esports. Our mission is to make esports and competing for real money automated, secure and most importantly - available for all.

I'm game

Or, know someone who would be a perfect fit? Let them know!

Our Culture

It's not uncommon to hear sounds of gunfire and buildings ablaze, as soldiers lead victories from our fully equipped gaming studio. Getting paid to play? Of course! It's all in a hard days work! 

If that's not every gamer's dream, oh - there's more. A large part of our focus is arranging premier and globally broadcasted esports events in some of the biggest game titles on the market. We often fly in industry professionals; broadcasters, observers and players. These events are either hosted in a state of the art Stockholm studio, or located in other European cities.

All this sounds great? We haven't even mentioned our hack days, healthcare benefits, delicious breakfast every Friday, pinball machine, BMX bikes or competitive office tournaments!



Already working at G-Loot?

Let’s recruit together and find your next colleague.

email
@gloot.com
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