Customer Support Agent

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We at G-Loot are growing and in search of a Customer Support Agent. You’ll be working with our players and community, ensuring the best customer experience to both our users and gamers! 

What you’ll do

Are you looking for a role where you’ll make a great impact in our community, at the same time ensuring our players have the best experience possible - then this job is perfect for you!

Apart from regular office programs, Zendesk and Payment IQ, you will be working with custom built systems and interfaces including a chat feature. 

Who we believe you are

We believe you are driven by problem solving and love to investigate until you find a solution. You are outgoing and positive, hold excellent communication skills and overall gaming / esports lover! 

This is a communication role, in order to succeed it’s crucial that you have a systematic and structured way of working. Thoroughness is very important since you are managing transactions and payments of our users. 

Requirements

  • You are fluent in English, both written and oral
  • Gaming / esports passion! 
  • A "Can-do" attitude and great customer facing skills
  • Previous experience in a service/support role 
  • Please note this position is located in Stockholm, Sweden - we will not be able to provide a visa or travel re-location for this role.

What's in it for you?

  • Freedom with responsibility and projects 
  • Centrally located office space 
  • Free breakfast, drinks and snacks!
  • Personal training and Swedish lessons 
  • International team
  • Flex. hours

 We look forward to your application!

Please send your CV and Cover letter in English.

G-Loot’s mission is to take esports from the offline scene to online tournaments – making esports accessible for everyone! We want to give gamers a chance to be recognized and even celebrated, regardless of the competition level. Every day at G-Loot, we help aspirational gamers to practice and compete like athletes, getting them one step closer to their dreams!

We are an esports platform, as well as a globally recognized tournament organizer, working with some of the biggest game publishers in the world. 

Our philosophy on inclusion is simple: how do we successfully reach and engage our gamers and users across all continents? By focusing on hiring a diverse team and always encouraging applicants from all demographics, backgrounds and cultures! 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Birger Jarlsgatan 37 b
111 45 Stockholm Directions

Why work with us at G-Loot?

 

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  • It's fun!

    Have we mentioned we love gaming? Our vision and mission is based around the importance of FUN. We're an energised team and passionate about what we do - which translates into top tier partnerships and world class tournaments.
    We also love to hangout on AW's🍺, office tournaments, play in our gaming room and learn from each other on our Hack Days.

  • Inclusive start-up culture

    We empower our people to take initiatives and develop projects they are truly passionate about. We believe the impact that diverse experiences, backgrounds and ideas have on our culture and products is crucial to succeed. 👭👬 Teamwork is a must at G-loot, where we pride our success on our abilities to share ideas and experiences. That is why our awesome atmosphere is structured in a way where all departments work cross-functionally and look for future colleagues that can bring different perspectives.

  • Global tournaments

    A large part of our mission is building and hosting offline esports tournaments, a way for gamers to play for prize money in large-scale events. Working for G-Loot means running these global projects alongside world-class esports names.

  • We help you relocate

    Are you thinking of relocating to Stockholm and work with us? Don't worry, we will help you through the whole process and make sure you get here as smooth as possible. 🌍

Culture & Perks

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Our philosophy on inclusion is simple; how do we successfully reach and engage our gamers and users across all continents? By focusing on hiring a diverse team, always encouraging applicants from all demographics, backgrounds and cultures! 🌎

 

At G-Loot we pride ourselves on our unique perks and benefits; Personal Training Sessions 🏋🏻‍♀️, Swedish Lessons, Gaming themed AW's, Free Friday Breakfast, Hackdays - to name a few 😍

 All this sounds great? We haven't even mentioned our fully equipped gaming studio 📹. Getting paid to play? Of course! It's all in a hard days work! 

If that's not every gamer's dream, oh - there's more. A large part of our focus is arranging premier and globally broadcasted esports events.  These broadcasts are created for some of the biggest AAA game titles.

Already working at G-Loot?

Let’s recruit together and find your next colleague.

email
@gloot.com
  • Adam Peleback
  • Adam Rosén
  • Alexander Arozin
  • Alexander Nilsson
  • Alexander Puccini Afzelius
  • Ami Ek
  • Andrej Pregl
  • Anna Dahlén
  • Anton Bengtsson
  • Arman  Darkahi
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